How can we help?

How do bookings work?

Hosts browse talent and send a booking request, or post a casting call that talent apply to. Once a booking is confirmed and paid, both sides can message in the app to sort out the details.

How do payments and refunds work?

All payments are processed securely through Stripe. If a host cancels a confirmed booking, the refund depends on how far in advance the cancellation happens, and the policy is shown in the app at the time of booking. If a host cancels a paid public event, ticket holders are refunded in full.

How do talent and hosts get paid?

Talent and hosts who receive money connect a Stripe account from Settings, then Payout settings. Payouts are released after the relevant event is completed, subject to Stripe processing times. You are responsible for your own taxes.

How do tickets work?

Attendees can buy tickets to public events directly in the app. Your tickets live in the Tickets tab, and if an event is cancelled by the host you are automatically refunded.

I am an attendee. Can I become talent?

Yes. Go to Settings, then Apply to Become Talent, and submit your details. We review applications and will let you know once you are approved.

How do I report someone or something?

Use the block and report tools built into profiles and conversations, or email us at contact@propseverywhere.com. We review every report and act on objectionable content and abusive users, typically within 24 hours. See our Code of Conduct for the standards we hold.

How do I delete my account?

Open the app and go to Profile, then Settings, then Delete Account. Deletion is permanent and removes your profile, bookings, tickets, messages, and uploaded photos.

I forgot my password.

On the sign-in screen, you can reset your password, or email us and we will help you regain access.